When will I receive my order?

We pack your order with love and care from our London studio. We ship orders Monday - Friday and aim to dispatch within 1-2 days from payment. All orders are shipped via Royal Mail 1st Class and have an estimated delivery time of 2-3 working days. This does not include processing time. Estimated delivery time for international orders is 7 - 14 days.

UK Delivery

Free shipping on all orders over £20 (UK only). Otherwise shipping fee is £0.99 + £0.20p per item.

International Delivery

International deliveries are shipped via Royal Mail and should be expected in 5-7 days. If you would like to discuss other options for international shipping please contact us at

Returns, Refunds & Exchanges

We are sure you will love your I am Roxanne purchase, however if there is an issue and you require a refund this can be done within 14 days of payment.

All returned items must be sent back to us unused and in their original condition/packaging. We reserve the right to refuse an exchange or refund if items are non-saleable. We are unable to accept a refund after the 14 day period.